An Interdisciplinary Journal on Humans in ICT Environments
www.humantechnology.jyu.fi
ISSN: 1795-6889
Volume 7 (3), November 2011, 268–280

User Experience as a Challenge for Cognitive Psychology and Ergonomics

Mauro Marchitto
Department of Experimental Psychology
University of Granada
Spain
José J. Cañas
Department of Experimental Psychology
University of Granada
Spain

Abstract

Research on human–technology interaction has been concerned with assessing the experience of interacting with technology that is already in the process of being designed. However, the challenge nowadays is to help industry find out what technology should be designed. In this new context, cognitive psychology and ergonomics should be able to assist the innovation process through an analysis of the actions that constitute human life and the role that technology plays in these actions. In this paper, we present our approach to the definition of the role of cognitive psychologists and cognitive ergonomists in the innovation process. We aim to define new concepts and methodologies that would help in the process. One example, taken from a research project from a Spanish consortium of universities and industries, is described.
Keywords: user experience, innovation, cognitive psychology, cognitive ergonomics.